FRONT COUNTER SUPERVISOR:

Responsible for performing and/or supervising all functions related to the front counter through excellent customer service, managing of front counter staff, and balancing of registers.

Shift: Varies based on the season. Weekends required.

Responsibilities

• Function as a role model to staff by performing all store functions as necessary, demonstrating good work habits, encouraging clean and safe work habits, and promoting positive attitudes toward customers and employees.
• Instruct front counter staff regarding job responsibilities on an ongoing basis.
• Handle and resolve conflict among front counter staff.
• Assist in interviewing, hiring, and training for the front counter.
• Maintain store standards in accordance with corporate policy.
• Maximize customer satisfaction and minimize customer complaints, through effective customer service in accordance with store policy.
• Always provide sufficient staffing for front counter, including creating the work schedule and managing changes including cancellations.
• Perform opening and closing duties daily, such as locking/unlocking store and turning on/off lights and ensuring cash drawers are reconciled and set-up accurately.
• Receive incoming telephone calls, take accurate messages, and direct telephone calls to the appropriate person.
• Answer emails in a timely manner, with correct information, and with good customer service.
• Work alongside other supervisors to create cohesive customer experience, team-minded staff, and business success.
• Become proficient in other store departments including bakery and apples
• Attend meetings and training sessions as requested.
• Perform other related duties as assigned.

Skills: Oral & Written Communication Skills; Interpersonal Skills; Customer Service/Relations; Organization; Project & Time Management; Math Aptitude; Computer Literacy – Microsoft Office & Google Suite; Leadership; Ability to stand for long periods of time; Ability to Lift 50 pounds

Education/Training: High School Diploma or Equivalent.

Experience: Prior retail management experience helpful.

Certificates and Licenses: Valid NYS Driver’s License

Job Type: Full Time, Hourly: $19-$21/hr